Shipping Policy
Coverage
- Our shipping service covers all regions in Kenya, ensuring nationwide access to our products.
Order Tracking
- Customers receive updates and can track their orders through our support team.
Returns & Exchanges
- If your product arrives damaged or incorrect, we provide guidance on returns and exchanges.
- No hidden fees or extra charges — what you see is what you pay.
- Delivery countdown begins once your order is confirmed.
What should I do if my shipment is missing an item(s)?
It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment.
To track your order, please check with our customer care service providers as well as our official online/shipping partners